Política de Privacidad

1. El Alcance

1.1 Esta política describe los tipos de Datos Personales que la Empresa recopila sobre personas naturales, así como la forma en que los procesa, comparte con terceros y protege, entre otros aspectos relacionados.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, structuring, and storage.

Our services are intended for the general public and are not designed for use by persons under 18 years of age. We do not knowingly seek or collect information from anyone under 18, and we do not intentionally permit such individuals to use our services. If we become aware that we hold information relating to a minor, we will delete it as promptly as possible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In other cases, we collect your personal data by analyzing how you use our Services or support channels, or by receiving your information from our third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding certain Personal Data may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also ask us to share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided with those platforms, and your Personal Data will be subject to their privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources that support the improvement and development of products and services offered to its clients.

The Company may disclose Personal Data to regulatory, local, or other official authorities when necessary to protect the rights or assets of third parties.

6.5 También podremos compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o de cualquier otra empresa del grupo, en caso de que se lleve a cabo dicha transacción —incluida la transferencia o venta de activos de la Compañía o de cualquier otra empresa del grupo— o en el contexto de una fusión, reestructuración, consolidación o quiebra de la Compañía o de cualquier otro negocio dentro del grupo.

7. Cookies y Servicios de Terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device each time you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Algunas cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y se eliminan al cerrar el navegador. Otras son persistentes y permanecen en su dispositivo por un período determinado después de cerrar el navegador, con el fin de identificarlo como usuario recurrente y facilitarle el acceso al Sitio Web en visitas posteriores.

Please note that if this occurs, some or all of the Website's features and functionality may not work as expected.

Aviso de Seguimiento en Línea: Este servicio no admite señales de no rastreo.

8. Conservación de Datos Personales

La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for 12 months. If you consent to continued sharing, we will extend this for an additional 12 months.

We periodically review the Personal Data we hold to confirm it is still needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países (es decir, sus datos personales pueden ser transmitidos a un tercer país o a organizaciones internacionales). La Compañía toma todas las medidas necesarias para proteger los datos personales que usted proporciona y garantizar que los usuarios de dichos datos puedan ejercer sus derechos y acceder a recursos legales efectivos.

La Empresa puede proporcionar información sobre las medidas de seguridad que aplica para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para más información, escríbanos a: support@altivamarkets.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data exposed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.

In certain circumstances, we may be legally or otherwise required to share your Personal Data with third parties, such as public authorities. In such cases, we have no control over how those third parties handle or protect your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía. No somos responsables de la recopilación ni del tratamiento de Datos Personales realizado por dichos sitios o aplicaciones. Esta Política no se aplica a las acciones llevadas a cabo a través de ellos.

11.2 When accessing any third-party website or application, read its privacy policy before using the service or sharing any Personal Data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by posting the revised Policy on our website.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar que los Datos Personales que procesamos sobre usted sean exactos y a acceder a ellos. La Empresa proporcionará una copia electrónica de sus Datos Personales actualmente en proceso y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El derecho de acceso no debe vulnerar los derechos y libertades de terceros. Si una solicitud perjudica los derechos de otra persona, la Empresa podrá negarla o limitar su alcance.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a solicitar la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, en función del motivo del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where there is a significant public interest reason within the European Union or a member state.

13.7 Derecho a la portabilidad de datos Si el tratamiento se realiza mediante sistemas automatizados y se basa en su consentimiento o en un contrato del que usted forma parte, tiene derecho a acceder y revisar los Datos Personales que ha proporcionado a la Empresa. Puede solicitar que sus Datos Personales sean transferidos directamente a otro responsable del tratamiento, siempre que sea técnicamente viable. El ejercicio del derecho a la portabilidad de datos no modifica ni afecta sus derechos de supresión, ni interfiere con los derechos o libertades de terceros.

13.8 Derecho de oposición Usted tiene derecho a oponerse en cualquier momento al uso de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o un tercero, incluida la elaboración de perfiles sustentada en dichos intereses. Si la Empresa establece fundamentos legítimos imperiosos para el tratamiento, este solo podrá continuar si usted no logra demostrar que sus derechos, libertades o intereses prevalecen sobre dichos fundamentos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, usted tiene derecho en todo momento a oponerse al tratamiento de los Datos Personales que le conciernan.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of consent prior to its withdrawal. You have the right to lodge a complaint with a supervisory authority. You may bring a complaint before a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

13.10 We will respond to requests made under Section 13 of this agreement within one month of receipt. Where necessary, this period may be extended by up to two additional months, depending on the complexity and volume of requests received. If an extension is required, we will notify you within one month of receiving your request and explain the reason for the delay.

Provided the request falls within the scope of Article 13, information requested under those rights will be made available at no charge. However, if a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

If we are unable to verify the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.